FAQ

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What is your cancellation policy?

Please inform me as soon as possible if you need to cancel an appointment. There will be no cancellation fee assessed if it is made more than 24 hour before the appointment. If the cancellation is made less than 24 hours before the appointment, a $50 cancellation fee will be charged to the client. The fee can be waived for extenuating circumstances, please contact me to discuss.

Any no show without a call will be charged 50% of the rate of service for the appointment. Client will also not be able to book future appointments online until they talk to the therapist. You can find more details on my Policies Page by clicking (here).

What if I'm sick the day of my appointment?

Please do not come to your appointment if you are sick. If you need to cancel within 24 hours of your appointment due to illness, the cancellation fee may be waived. You can find more details on my Policies Page by clicking (here).

What if I'm going to be late?

Please try to be on time for your appointment, but if you are running late let me know as soon as possible. If you arrive late,  your appointment end time will not be extended and you will be charged the full rate of service. Time may be made up of there are no appointments following the client’s session (at the therapist’s discretion). Any client that is more than 20 minutes late may have their appointment cancelled and may be charged the $50 cancellation fee. You can find more details on my Policies Page by clicking (here).

Do you have off-street parking?

No, there is no off-street parking but there is usually space directly in front of the Springwater Wellness Center on Milwaukie Ave or on SE Tolman St (please do not park in the driveway).

Is your space handicap accessible?

Unfortunately no, there are stairs leading into the building and my space is located on the second floor and up another set of stairs.

Do you accept insurance?

At this moment, I am not accepting private health insurance.

But I am accepting PIP and Motor Vehicle Accident clients billed through car insurance.

PIP and MVA Clients should arrive 10-15 minutes before their first appointment with all insurance information and paperwork as well as a photo ID. Discounts, series, and add-ons cannot be billed to insurance.

Do you offer any discounts?

Bodywork services are often inaccessible to many marginalized communities. So in an effort to make bodywork more available, I am offering year-round discounts to community members who would benefit greatly from massage and bodywork, but often cannot access it.

There are also certain occupations that deserve a little extra healing and care and I offer discounts to those professionals as well.

A 10% Discount is offered to:

LGBTQ Identifying

POC

Teachers

Nurses

Food Service Workers

Hairdressers

Cancer Survivors

A 20% Discount is offered to:

Transgender Identifying

BIPOC

Cancer Patients

Discounts will be applied to your account based on answers in your intake form or by request. These year-round discounts cannot be combined together, but can be combined with other specials and promotions. If a client falls into more than one category, the highest discount will be applied. Discounts cannot be applied to series, packages, or insurance billing. Total of combined discounts cannot exceed 40% off the total rate of service unless stated otherwise.

I also offer sliding scale rates for financial hardship by request.

Do you offer any discount bodywork packages or series?

Yes, they can be found under the "Discounts and Promotions" when you book online, or by clicking here.

Discounts cannot be added to packages or series and they cannot be billed to insurance.

What do I need to know before my cupping or gua sha appointment?​

I've made a detailed Cupping and Gua Sha FAQ Page for cupping and gua sha questions that can be found (here).

If you're looking for aftercare guidance, that can be found on my Aftercare Page (here).

What are your payment options?

I'm currently accepting many payment options to ensure a quick check-out

Cash

Credit/Debit

CashApp

Paypal

What should I do for aftercare following a bodywork session?

Most importantly, you need to drink a lot of water and rest as your body works to process the bodywork you've received. I've created a detailed Aftercare Page that can be found (here) that has more instructions and advice regarding post bodywork precautions including specifics about cupping and gua sha.

As with any health concern, if you are worried about a side effect from massage, please contact your PCP; or call 911 if you think it is an emergency.

What precautions are you taking for the Covid-19 virus?

The health and safety of myself and my clients is my number one priority. I've made every effort to go above and beyond for safety and sanitation measures regarding the current pandemic with Covid-19. I've researched the most effective measures and took advice and tips from trusted professionals in my field, so that I could reopen my practice with informed caution and care. More details regarding specific policies and protocols can be found on my Covid-19 page (here).

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